90jili FAQ — Everything You Need to Know

No. Each player is allowed one account only. Creating multiple accounts is against 90jili's terms and conditions and will result in all accounts being suspended and balances forfeited. If you've forgotten your login details, use the password reset option on the Login page rather than creating a new account.

On the Login page, tap "Forgot Password" and enter your registered mobile number. You'll receive an SMS with a reset code. Enter the code, set a new password, and you're back in. If you no longer have access to your registered number, contact our 24/7 live chat support and our team will verify your identity and help you regain access.

You must be 18 years or older to register and play at 90jili. This is a strict requirement and applies to all games including slots, live casino, and sports betting. 90jili takes responsible gaming seriously — if you're concerned about underage access, visit our Responsible Gaming page for more information.

Account details like your registered mobile number can be updated through the account settings section after you log in. For security reasons, changing your primary mobile number requires identity verification. If you run into any issues, our live chat support team is available 24/7 to assist you directly.

The minimum deposit at 90jili is ৳100. This is low enough that you can start exploring the game library without committing a large amount. There's no maximum deposit limit for regular players, though very large deposits may require additional verification for security purposes.

First, check that the transaction was completed successfully in your bKash or Nagad app and that the money left your mobile wallet. If the payment went through but your 90jili balance hasn't updated after 5 minutes, contact our live chat support and provide your transaction reference number. Our team will locate the payment and credit your account manually if needed — no deposit is ever lost.

90jili does not charge any fees on deposits. The amount you send is the amount credited to your account. Note that your mobile banking provider (bKash or Nagad) may charge their standard send-money fee on their end — this is outside 90jili's control. Check your mobile banking app for their current fee schedule.

The minimum withdrawal at 90jili is ৳200. You don't need to accumulate a large balance before cashing out — if you've won ৳500 and want it in your bKash wallet, you can request it right away as long as any applicable bonus wagering requirements have been met.

Most withdrawals process within minutes, but a few situations can cause a delay: first-time withdrawals may require a quick identity check, large amounts above a certain threshold go through an additional security review, and withdrawals submitted during peak hours may take slightly longer. If your withdrawal has been pending for more than 30 minutes, contact live chat support with your withdrawal reference number.

For standard withdrawals, your registered mobile number is sufficient. For larger withdrawals or if our security system flags unusual activity, we may ask you to verify your identity with a national ID or passport. This is a one-time process and protects your account from unauthorised withdrawals. Once verified, future withdrawals proceed without additional checks.

Yes. Most 90jili slots and table games have a demo mode that lets you play with virtual credits — no deposit required. It's the same game with the same RTP and bonus mechanics, just without real money on the line. Live casino tables and sports betting require a funded account, but you can watch live tables without placing bets to get a feel for the pace before committing.

RTP stands for Return to Player — it's the percentage of total bets a game pays back to players over time. A slot with 97% RTP returns ৳97 for every ৳100 wagered on average. Higher RTP means better long-term value for players. At 90jili, most JILI slots have RTPs between 96% and 98.1%, which is above the industry average. You can find the RTP for each game in its info panel.

In-play betting lets you place bets on a match while it's happening. Odds update in real time as the game progresses — a wicket falling in cricket will immediately shift the odds. You can also use the cash-out feature to settle your bet early if the match is going against you. The 90jili live betting interface works smoothly on mobile, so you can bet from anywhere during a match.

Yes — every 90jili game is fully optimised for mobile browsers on both Android and iOS. For the best experience, download the 90jili app from the App page. The app loads games faster, supports push notifications for jackpot events and promotions, and allows one-tap bKash deposits. No app store required — it's a direct APK download for Android.

Wagering requirements (also called rollover) mean you need to bet the bonus amount a certain number of times before you can withdraw it. For example, if you receive a ৳500 bonus with a 10x wagering requirement, you need to place ৳5,000 in total bets before the bonus converts to withdrawable cash. Bets on slots typically count 100% toward the requirement, while live casino bets may count at a lower rate. Check the specific terms for each bonus.

Yes. 90jili runs regular promotions including free spins on new JILI slot releases, weekly cashback on live casino losses, and boosted odds on major cricket matches. Promotions are updated regularly — log in and check the promotions section to see what's currently available. Some offers are targeted to specific players based on their game history, so what you see may differ from other players.

If you've claimed a bonus, you generally need to complete the wagering requirements before withdrawing the bonus funds. However, your original deposit amount (not the bonus) is typically available for withdrawal at any time. If you'd prefer not to be subject to wagering requirements, you can decline the bonus at the time of deposit — just don't opt in when making your first payment.

Use a strong, unique password that you don't use on other sites. Enable two-factor authentication (2FA) in your account security settings — this adds an SMS verification step every time you log in from a new device. Never share your login details with anyone, including people claiming to be 90jili staff. Our team will never ask for your password. If you suspect your account has been compromised, change your password immediately and contact live chat.

90jili provides several tools to help you stay in control: deposit limits (daily, weekly, monthly), session time reminders that alert you after a set period of play, loss limits, and self-exclusion options that temporarily or permanently restrict your account. These tools are available in your account settings. We strongly encourage all players to set limits before they start playing. Visit our Responsible Gaming page for full details.

If you feel you need a break from gambling, you can self-exclude through your account settings or by contacting our live chat support team. Self-exclusion can be set for a specific period (1 week, 1 month, 6 months) or permanently. During a self-exclusion period, you will not be able to log in, deposit, or receive promotional communications. This is a serious tool — please use it if you feel your gambling is becoming a problem.